At this time we only ship within Canada. We are in the process of looking into shipping to the US. All orders are shipped using Canada Post's Expedited Parcel service. Shipping is a FLATE RATE of only $9 in Ontario and Quebec. All other provinces and territories are a FLAT RATE of $11. Shipping within Canada is FREE on orders that are $100 or more before tax. If you have any questions or concerns regarding your order, please contact us through our online form within 7 days of receiving your parcel and you will hear from us within 2 business days. We do not accept exchanges or returns unless your item(s) are damaged. We will replace the damaged item if possible, find a satisfactory substitute or refund your money on that item. We are committed to giving you excellent customer service!