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Contact Info

Ninabrook Paper Crafting
46 Andrea Rd.
Ajax, ON
L1S 3V7

Phone: (416) 720-1090 ext. 2
Email: info@ninabrook.com

Business Hours

Mon - Fri 9 am to 9 pm
Saturday 9 am to 9 pm
Sunday 9 am to 9 pm

Contact Us


Frequently Asked Questions


Stuff You Need To Know!


DO YOU OFFER GIFT CARDS?
YES!!  We offer coupon codes, gift cards and discounts for events.

ARE YOU AN ACTUAL PHYSICAL STORE?
No. We are an online store that travels. Check our event page for locations where you can shop for a wide variety of paper crafting and mixed media supplies. We offer deals on workshops, No Frills crops, Fun and Frugal retreats and more. We hope you will visit us online often.

CAN I 'PICK UP' MY ONLINE PURCHASE?

YES!! You can order through our online store and when you are in the 'check out' process you can select 'pick up in store'. Our warehouse is in Ajax, Ontario. We will let you know when your order is complete and ready for pick up. Just let us know when you'll be passing by so we can have it ready for you.



WHAT IS YOUR RETURN POLICY?

All sales are final unless the product is defective. In the event that there is a defect, the product must be returned with all the original packaging within 14 days of purchase.



CLASS/CROP REGISTRATION/CANCELLATIONS

All class registrations must be done in person or through our online store. We can't take payment over the phone or by email. Class registrations are non-refundable. You can, however, transfer your class to someone else but we will need the name and contact information to help expedite the process. Should you miss a class and you are not be able to transfer it to someone else, you will be given the kit of materials provided for the class (this may not be complete if techniques/products were provided in the classroom). Stamped images will never be provided in a kit.



WHAT FORMS OF PAYMENT DO YOU ACCEPT?

In our physical store we accept VISA, MASTERCARD, DEBIT AND CASH! Through our online store, we accept VISA, or MASTERCARD and DEBIT. All online payments are processed through PayPal, but you are not required to have a PayPal account.